Shared Numbers

One phone number your whole team can share

Everyone calls and texts from the same business number. Customers reach your team, not just you. Full conversation history, zero confusion.

Team Collaboration•Shared Inbox•Smart Routing•Works Anywhere

Get your number See how it works

Trusted by 10,000+ teams sharing phone numbers

Why Teams Love Shared Numbers

Work together without stepping on each other

Always covered

When one person is busy, someone else can answer. No more missed calls because the "phone person" is at lunch.

Full context

Everyone sees the conversation history. No more asking customers to repeat themselves or hunting for notes.

One number

Customers remember one number. Put it on your website, business cards, and ads. Your team handles the rest.

Customer Stories

Teams that switched to shared numbers

“Before Phone2, customers would call my cell and I'd be stuck on vacation answering work calls. Now anyone on my team can handle it, and they have all the context they need.”

Marcus Rodriguez

Owner, Rodriguez Plumbing

“We had 5 different phone numbers and customers never knew which one to call. Now we have one number, and whoever's free picks up. Response time dropped from hours to minutes.”

Sarah Lin

Operations Manager, Coastal Rentals

Shared Numbers

One phone number your whole team can share

Everyone calls and texts from the same business number. Customers reach your team, not just you. Full conversation history, zero confusion.

Team Collaboration•Shared Inbox•Smart Routing•Works Anywhere

Get your number See how it works

Your team's view

Jenny Whitcomb

(949) 232-2121

Jake wrote ...

Hi Jenny! I've emailed over all the escrow docs. I just need your e-signature on the first two pages.

7:00 pm

Thank you. I see them and will review shortly.

7:03 pm

Liz wrote ...

Jenny this is Liz. We are all sharing the same phone number. Congrats on the new home!

7:04 pm

Natalie wrote ...

Jenny, are you free Thursday to wrap up the rest of the signatures?

7:05 pm

Yes, Thursday afternoon works best for me.

7:10 pm

Your contact's view

Jake's Brooklyn Realty

Business Line

Hi Jenny! I've emailed over all the escrow docs. I just need your e-signature on the first two pages.

7:00 pm

Thank you. I see them and will review shortly.

7:03 pm

Jenny this is Liz. We are all sharing the same phone number. Congrats on the new home!

7:04 pm

Jenny, are you free Thursday to wrap up the rest of the signatures?

7:05 pm

Yes, Thursday afternoon works best for me.

7:10 pm

Respond faster. Close more deals.

Happy customers become repeat customers.

Trusted by 10,000+ teams sharing phone numbers

Why Teams Love Shared Numbers

Work together without stepping on each other

Always covered

When one person is busy, someone else can answer. No more missed calls because the "phone person" is at lunch.

Full context

Everyone sees the conversation history. No more asking customers to repeat themselves or hunting for notes.

One number

Customers remember one number. Put it on your website, business cards, and ads. Your team handles the rest.

Shared Inbox

See every call, text, and voicemail in one place

Your team's conversations live in a shared inbox. Anyone can see what's happening and jump in when needed. No more forwarding screenshots or asking 'did anyone call them back?'

All conversations in one timeline
Full history visible to everyone
Easy handoffs between team members
Never lose customer context

Learn about unified inbox

Sales Team

Ring all simultaneously

Sarah Chen

Sales Lead

Available

Mike Rodriguez

Account Exec

Available

Emma Wilson

Sales Rep

On Call

James Park

SDR

Offline

Smart Routing

Ring everyone or route by rules

Ring all team members at once, use round-robin, or set custom routing based on time, availability, or caller ID. You control how calls flow.

Ring all team members simultaneously
Round-robin for fair distribution
Custom routing by time or caller
Automatic fallback rules

Team Presence

See who's available in real-time

Know when teammates are on calls, away, or available. Route calls to the right person automatically. No more guessing who can take the next call.

Real-time availability status
See who is on a call
Automatic routing to available reps
Desktop and mobile sync

Team Status

Real-time availability

Sarah Chen

Available

Mike Rodriguez

On Call

Emma Wilson

Available

James Park

Away

Calls auto-route to available team members

Internal Notes

Only visible to your team

Customer prefers email follow-up

Sarah • 2:30 PM

Discussed enterprise pricing@Emma

Mike • 2:45 PM

Sending proposal tomorrow

Emma • 3:00 PM

Add a note or @mention...

Internal Notes

Collaborate behind the scenes

Add notes to any conversation. Tag teammates for follow-up. Customers never see your internal coordination - just smooth service.

Private team notes on conversations
Tag teammates for follow-up
Never visible to customers
Full audit trail

Work Anywhere

Take your shared number anywhere

iPhone, Android, and desktop apps. Make calls from your business number while keeping your personal number private. Your office goes where you go.

iPhone and Android apps
Desktop app for Mac and Windows
Web browser access
Personal number stays private

iPhone

Android

Desktop

Call Volume

This week vs last week

+6.7%

285

Total calls

92%

Answered

2:34

Avg duration

Mon

Tue

Wed

Thu

Fri

Sat

Sun

This week

Last week

Team Analytics

See how your team is performing

Track call volume, response times, and team activity. Identify bottlenecks and coach effectively with real data, not guesswork.

Call volume by team member
Response time tracking
Missed call analytics
Performance dashboards

Learn about analytics

Customer Stories

Teams that switched to shared numbers

“Before Phone2, customers would call my cell and I'd be stuck on vacation answering work calls. Now anyone on my team can handle it, and they have all the context they need.”

Marcus Rodriguez

Owner, Rodriguez Plumbing

“We had 5 different phone numbers and customers never knew which one to call. Now we have one number, and whoever's free picks up. Response time dropped from hours to minutes.”

Sarah Lin

Operations Manager, Coastal Rentals

FAQ

Frequently asked questions

Everything you need to know about shared phone numbers.

When you create a shared number in Phone2, every team member with access can make and receive calls from that number. Incoming calls ring everyone (or follow your routing rules), and any team member can respond to texts. The full conversation history is visible to all.

Customers always see your business number, regardless of which team member is calling. Your personal cell number stays private. You can also customize the caller ID name that appears.

Yes. You can assign team members to specific shared numbers. Some numbers can be company-wide (like your main line), while others can be department-specific (like sales or support).

You configure this in your call flow. Options include: ring the next available person, send to voicemail, play a message, or queue the call. Phone2 shows team availability in real-time.

Yes, that's the point! Everyone with access to a shared number sees the full conversation thread - calls, texts, voicemails, and internal notes. This eliminates 'who talked to this customer?' confusion.

Use internal notes to tag a teammate, or do a warm transfer during a live call. The next person sees the full context before picking up. No more 'can you start from the beginning?'

Yes. Team members download the Phone2 app on their personal iPhone or Android. Calls and texts go through the app, keeping work and personal separate. Desktop apps are also available.

Stop missing calls. Start sharing.

Get a shared business number your whole team can use. Set up in minutes.

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