Frequently Asked Questions

Phone2 gives your business a dedicated phone number that your whole team can use to make and receive calls and texts. It works through our web app, iOS app, and Android app — no special hardware needed. All communication is synced in real-time so everyone on your team stays in the loop.

Phone2 works on web browsers (Chrome, Safari, Firefox, Edge), iOS devices (iPhone and iPad), and Android phones and tablets. You can use multiple devices simultaneously, and all your calls and messages sync across them.

Setting up Phone2 takes about 2 minutes. Sign up on our website, choose your business phone number (local or toll-free), invite your team members, and start making calls. No technical knowledge required — if you can use a smartphone, you can use Phone2.

You can be up and running in under 5 minutes. Once you sign up, you'll immediately get access to your new business number. Invite your team, download the mobile apps, and you're ready to take your first call.

No special hardware needed. Phone2 works on devices you already have — your computer, smartphone, or tablet. All you need is an internet connection (WiFi or cellular data) to make and receive calls.

Yes! You can be logged into Phone2 on your computer, phone, and tablet simultaneously. Incoming calls ring on all your devices, and you can answer from whichever is most convenient. Your call history and messages sync across all devices instantly.

Phone2 starts at $7 per user per month for the Basic plan. The Pro plan is $15/user/month and includes AI transcription and call recording. Enterprise plans start at $29/user/month with HIPAA compliance and CRM integrations. All plans include unlimited US/Canada calling and texting.

All plans include: unlimited calling and texting within the US and Canada, a business phone number, voicemail, call forwarding, and mobile apps. Pro adds call recording, AI transcription, and analytics. Enterprise adds HIPAA compliance, SSO, and premium integrations.

Yes! We offer a 30-day refund guarantee. You can explore everything Phone2 has to offer with confidence.

Yes, you can cancel your Phone2 subscription at any time. There are no long-term contracts or cancellation fees. If you cancel, you'll retain access until the end of your current billing period.

Phone2 bills monthly or annually (save 20% with annual billing). You're charged based on the number of users on your account. Add or remove users anytime, and your bill adjusts automatically.

No hidden fees. The price you see is the price you pay. There are no setup fees, no per-minute charges for US/Canada calls, and no extra fees for features like voicemail or call forwarding. International calls are billed at competitive per-minute rates.

Yes! Choose from any US or Canadian area code. Get a number local to your business location, or pick an area code where most of your customers are. Local numbers help build trust and can increase answer rates.

Yes, we offer toll-free numbers with 800, 888, 877, 866, 855, 844, and 833 prefixes. Toll-free numbers give your business a professional, national presence and are free for your customers to call.

Absolutely! You can transfer your existing business number to Phone2 and keep the number your customers already know. We handle the entire porting process for you — just provide your current carrier information and we'll take care of the rest.

Number porting typically takes 1-2 weeks, depending on your current carrier. During the porting process, you can use a temporary Phone2 number. Once porting completes, calls to your old number automatically route to Phone2.

Yes! You can have as many phone numbers as you need. Many businesses use separate numbers for sales, support, and different locations. Each number can have its own call routing rules and team assignments.

We offer phone numbers in all US and Canadian area codes. Whether you need a number in New York (212), Los Angeles (310), Toronto (416), or any other city, we've got you covered. Browse available numbers by area code when you sign up.

No. Phone2 uses your internet connection (WiFi or cellular data) for calls and messages. It does not use your cellular minutes or SMS plan. This means you can make unlimited calls and send unlimited texts as long as you have an internet connection.

Phone2 uses HD Voice technology to deliver crystal-clear call quality. As long as you have a stable internet connection (WiFi or 4G/5G), you'll experience excellent audio quality comparable to or better than traditional phone calls.

Yes, call recording is available on Pro and Enterprise plans. You can automatically record all calls or selectively record specific calls. Recordings are stored securely and easily searchable. Always ensure you comply with local laws regarding call recording consent.

Yes! Phone2 includes professional voicemail with every plan. You can customize your voicemail greeting, receive voicemail transcriptions via email or in the app, and access all voicemails from any device.

Yes, Phone2 includes a powerful auto-attendant feature. Create professional phone menus like "Press 1 for Sales, Press 2 for Support." Route callers to the right team automatically and provide a polished, professional experience.

Yes! Send and receive text messages from your business number. Your whole team can see and respond to messages, so customers always get a quick reply. SMS is included in all plans with no per-message fees for US/Canada.

Yes, Phone2 supports MMS (picture messages). Send and receive images, documents, and other media through your business number. Great for sharing product photos, documents, or any visual information with customers.

Phone2 calls are clearly labeled in your phone's caller ID, so you'll always know when it's a business call before you answer. You can also set custom ringtones and enable Do Not Disturb for business hours only.

Customers see your Phone2 business number, never your personal cell number. This keeps your personal number private while presenting a professional, consistent identity for your business.

Yes! Phone2 is designed for teams. Multiple team members can share the same phone number, see each other's calls and messages, and collaborate on customer communication. Our plans include 4 users by default, with options to add more.

When a call comes in to your shared number, it can ring multiple team members simultaneously or in sequence. Any team member can answer. Everyone can see the call history and any notes left by colleagues, so context is never lost.

Yes, Phone2 provides complete visibility into all team communication. See who called, who answered, call duration, and any notes. Managers can review team activity, identify trends, and ensure no customer falls through the cracks.

Adding team members is easy. Go to Settings > Team, enter their email address, and send an invite. They'll receive an email to set up their account and can start making calls immediately. You can add or remove users anytime.

Yes, Phone2 offers role-based permissions. Admins can manage billing and settings. Managers can view reports and manage team members. Members can make calls and send messages. Customize access levels to fit your organization.

Yes, security is a top priority. Phone2 uses end-to-end encryption for all calls and messages. We offer HIPAA-compliant plans for healthcare organizations. Your data is stored securely in US-based data centers.

Phone2 currently supports phone numbers in the United States and Canada. You can make and receive international calls to most countries worldwide, with competitive per-minute rates for international calling.

Yes! Phone2 integrates with popular tools including Slack, HubSpot, Salesforce, Zapier, and Google Contacts. Connect your existing workflow and get call notifications, sync contacts, and log activities automatically.

Phone2 works well with most internet connections. We recommend at least 1 Mbps upload and download speed for optimal call quality. WiFi or 4G/LTE cellular data both work great. 5G provides an even better experience.

You can use Phone2 from anywhere in the world with an internet connection. Make and receive calls on your US or Canadian business number while traveling abroad. International calling rates apply for calls to numbers outside the US and Canada.