Phone2 vs Dialpad
Dialpad is built for enterprises with big budgets. Phone2 delivers modern AI-powered calling to small and mid-sized teams at a fraction of the cost - without the enterprise complexity.
30-day money-back guarantee. Plans start at $7/month.
Compare features side by side
See how Phone2 stacks up against Dialpad
Why teams move from Dialpad to Phone2
Real reasons businesses are making the switch
Right-sized for your team
Dialpad is built for enterprises with IT departments. Phone2 gives growing teams the features they need without enterprise complexity.
Less than half the cost
Phone2 starts at $7/user. Dialpad's useful features require their $25/user Pro plan. That's 72% savings.
Get started in minutes
Phone2 is self-service - download the app, pick a number, start calling. Dialpad requires IT setup and onboarding.
No annual contract required
Phone2 offers fair monthly pricing. Dialpad charges 50% more for monthly billing, pushing you toward annual commitments.
Dialpad: The Good and The Bad
An honest look at what Dialpad does well and where it falls short
What Dialpad does well
Strong AI features
Real-time transcription, sentiment analysis, and AI coaching
Unified communications
Voice, video, and messaging in one platform
Enterprise integrations
Deep Salesforce, ServiceNow, and Microsoft integrations
Advanced analytics
Detailed call analytics and team performance metrics
Where Dialpad falls short
Enterprise pricing
Starts at $15/user but most features require $25+ plans
Complex setup
Designed for IT teams, not quick self-service setup
Overkill for small teams
Many features small businesses don't need
Annual contracts required
Monthly billing costs significantly more
Support tiers
Priority support requires higher-tier plans
The Verdict
Which one is right for your team?
Choose Phone2 if...
- You're a small or mid-sized team (under 50 people)
- You want to self-service without IT involvement
- Budget matters and you want maximum value
- You prefer flexible monthly billing
- You need simplicity over enterprise features
Choose Dialpad if...
- You're an enterprise with dedicated IT staff
- You need deep Salesforce or ServiceNow integration
- Video conferencing is essential right now
- You want advanced AI coaching and sentiment analysis
Our Take
Dialpad is a powerful enterprise platform, but it's overkill for most small businesses. Phone2 delivers the core AI-powered features teams actually need at a price that makes sense - without requiring IT support or annual contracts.
Audrey Xi
Product Analyst
Audrey researches business communication tools and helps teams find the right phone system for their needs. She has reviewed over 50 VoIP and business phone solutions.
Last reviewed: January 2, 2026
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Phone2 vs Dialpad: Common Questions
Dialpad has more enterprise features, but costs 2-3x more. For small and mid-sized teams, Phone2 provides better value with the features you actually need.
Yes! Phone2 charges a $15 one-time port-in fee (waived on annual Pro). The process typically takes 1-2 business days.
Yes. Phone2 Pro includes AI call transcription and summaries - the core AI features most teams need - at $15/user vs Dialpad's $25/user.
Phone2 focuses on voice and messaging. Most teams already use Zoom, Google Meet, or Microsoft Teams for video alongside their phone system.
Absolutely. Phone2 is built on enterprise-grade infrastructure with 99.9% uptime, just like Dialpad.
Ready to switch from Dialpad?
Port your existing number to Phone2. Keep your number, lose the limitations.