Call analytics that actually make sense.
A clear, real-time dashboard that shows call trends, team performance, and busy-hour patterns - without the noise.
Busiest Hours
Top Performer
Robert Mendez • 50 calls answered
Real-time dashboard with actionable insights
Trusted by 10,000+ businesses tracking their call performance
You're flying blind on your phone performance.
How many calls did you miss last week? Which day was busiest? Is your response time getting worse? Without real data, you're just guessing.
Without Analytics
- ✗No idea how many calls you missed
- ✗Can't identify peak hours
- ✗Don't know if team is overwhelmed
With Phone2 Analytics
- ✓Real-time answer rate tracking
- ✓Call density heatmaps
- ✓Team performance leaderboard
Everything you need to understand your calls
View call trends at a glance. See call density by day and hour. Track each teammate's activity. Quickly identify bottlenecks.
430 of 550 calls answered
How many customers reached your team successfully.
125 of 560 calls missed this period
Higher missed rates indicate lost customers.
Industry avg: 20-30s
Measured for all answered calls.
See how your team is performing at a glance
Track answer rates, missed calls, and response times. Know exactly where calls are going and identify issues before they become problems.
- Answer rate with trend indicators
- Missed calls tracking
- Average response time
Know your busiest hours and days
See when calls peak so you can staff accordingly. Never be caught understaffed during rush hours again.
- Hour-by-hour call patterns
- Day-of-week trends
- Peak time identification
Call Density by Time (Hour of Day)
Team Member Activity
| Team Member | Total Calls | Incoming | Outgoing | Answered |
|---|---|---|---|---|
 | 50 | 19 | 11 | 19 |
 | 47 | 17 | 14 | 17 |
 | 40 | 14 | 14 | 13 |
 | 42 | 16 | 15 | 16 |
 | 45 | 15 | 14 | 15 |
Track each teammate's activity
See who's handling calls, how many they're answering, and who might need support. Balance workload and recognize top performers.
- Individual call counts
- Incoming vs outgoing breakdown
- Answer rate by team member
Find any conversation instantly
Full transcripts of every call, searchable by keyword. AI summaries extract key points so you don't have to listen to every recording.
- Full-text transcript search
- AI-generated summaries
- Keyword extraction
Understand caller emotions
Positive, neutral, or negative - see how each part of the conversation felt. Identify unhappy customers before they churn.
- Real-time sentiment scoring
- Emotion trend throughout call
- Frustrated caller alerts
Built for teams who can't miss a call
From contractors on job sites to support teams in the office, see exactly how your calls are performing.
Contractors & Trades
See which calls turn into jobs. Track missed calls during busy hours. Never lose a lead again.
Sales Teams
Monitor answer rates. Know when to add coverage. Coach reps with real data.
Small Business Owners
Understand your call patterns without spreadsheets. Simple insights that drive action.
Multi-Location
Compare performance across locations. Identify which sites need more support.
Support Teams
Track response times. Spot frustrated callers early. Improve customer satisfaction.
Team Managers
See who's handling calls. Balance workload. Recognize top performers.