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Real-time Transcription•AI Summaries•30+ Languages•Enterprise Security

AI Summary

Call with Sarah Mitchell

Sarah called about updating her billing information. She needs to change the credit card on file before the next billing cycle.

Key Points

Customer needs billing update
Current card expiring December 2024
Follow-up scheduled for next week

Action Items

Send billing update form
Schedule follow-up call

Sentiment:😊 Positive

Generated by AI • 2 seconds ago

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AI Summary

Call with Sarah Mitchell

Sarah called about updating her billing information. She needs to change the credit card on file before the next billing cycle.

Key Points

Customer needs billing update
Current card expiring December 2024
Follow-up scheduled for next week

Action Items

Send billing update form
Schedule follow-up call

Sentiment:😊 Positive

Generated by AI • 2 seconds ago

AI Summary

Call with Sarah Mitchell

Sarah called about updating her billing information. She needs to change the credit card on file before the next billing cycle.

Key Points

Customer needs billing update
Current card expiring December 2024
Follow-up scheduled for next week

Action Items

Send billing update form
Schedule follow-up call

Sentiment:😊 Positive

Generated by AI • 2 seconds ago

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Keyword Detection

pricing(3)

competitor(2)

discount(1)

Transcript excerpt:

So we've been looking at Competitor X but their pricing is really high...

Competitor mentioned

"Competitor X" mentioned 2 times today

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Call with Sarah Johnson

Dec 15, 2024 • 12:34 duration

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FAQ

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Everything you need to know about AI transcription.

Phone2 uses state-of-the-art AI speech recognition that achieves 95%+ accuracy for clear audio. Accuracy improves over time as the system learns industry-specific terminology and names.

Transcription supports English, Spanish, French, German, Portuguese, Italian, and many more. The AI can also detect and transcribe calls that switch between languages.

Yes. All transcripts are encrypted at rest and in transit. You control retention policies, and transcripts can be deleted at any time. HIPAA-ready for healthcare organizations.

Yes. Search by keyword, phrase, contact name, or date range. Find that conversation from 6 months ago where the customer mentioned a specific product in seconds.

After each call, AI generates a brief summary highlighting the main topics, action items, and key decisions. It's like having a note-taker on every call.

Yes. Export transcripts as text files, PDFs, or via API. Integrations with CRMs like HubSpot and Salesforce automatically log transcripts to contact records.

AI transcription, summaries, and voicemail transcription are currently included on Max. Pro includes call recording, outbound messaging, routing, and analytics. Check our pricing page for the latest plan details.

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