Phone2 vs Grasshopper
Grasshopper is a call forwarding service from 2003 dressed up as a business phone. Phone2 is a modern communication platform with shared numbers, team inbox, and AI - everything Grasshopper can't do.
30-day money-back guarantee. Plans start at $7/month.
Compare features side by side
See how Phone2 stacks up against Grasshopper
Why teams move from Grasshopper to Phone2
Real reasons businesses are making the switch
Finally, a real team phone
Grasshopper forces each person to have their own extension. Phone2 lets your whole team share one number - see the same conversations, collaborate in real-time.
Actual VoIP, not forwarding
Grasshopper just forwards calls to your cell, eating your minutes. Phone2 is true VoIP - calls go through the app, unlimited and crystal clear.
AI summaries, not just transcripts
Grasshopper added call transcription in Fall 2025, but only on higher plans. Phone2 Pro goes further with AI call summaries, insights, and smart automation.
Lower cost, more features
Phone2 starts at $7/user with team features. Grasshopper's Solo Plus at $25/month just added transcription - but still no shared numbers or team inbox.
Grasshopper: The Good and The Bad
An honest look at what Grasshopper does well and where it falls short
What Grasshopper does well
Very simple to set up
Basic forwarding works in minutes, no technical knowledge needed
Affordable entry price
True Solo at $14/month (annual) is cheap for a single user
Established brand
Been around since 2003, trusted by many small businesses
Toll-free numbers
Offers 800 numbers on all plans
AI transcription (new)
Fall 2025: Added AI transcription for recorded calls on higher plans
Where Grasshopper falls short
No shared phone numbers
Team members can't share a number - each person needs their own extension
No team inbox
No way to see team conversations or collaborate on customer issues
Call forwarding only
Not true VoIP - just forwards calls to your cell, using your minutes
Call recording on higher plans only
Need Solo Plus ($25/mo) or Small Business ($55/mo) for call recording
No integrations
Only Google Voice integration - no Slack, CRMs, Zapier, or any modern tools
No AI call summaries
Has call transcription but no AI-powered summaries or insights
The Verdict
Which one is right for your team?
Choose Phone2 if...
- You have a team that needs to share a phone number
- You want real VoIP, not call forwarding
- You need AI call summaries (not just transcripts)
- You want to integrate with Slack, CRMs, or Zapier
- You prefer a modern, intuitive interface
Choose Grasshopper if...
- You're a solo user who just needs call forwarding
- Call transcription without summaries is enough for you
- You're already familiar with Grasshopper's system
Our Take
Grasshopper added AI transcription in Fall 2025, which is a step forward. But it's still a call forwarding service without shared numbers or team collaboration. Phone2 offers shared numbers, team inbox, AI summaries, and integrations that Grasshopper still can't match.
Audrey Xi
Product Analyst
Audrey researches business communication tools and helps teams find the right phone system for their needs. She has reviewed over 50 VoIP and business phone solutions.
Last reviewed: January 8, 2026
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Phone2 vs Grasshopper: Common Questions
Phone2 is a full VoIP phone system with shared numbers and team collaboration. Grasshopper is call forwarding that routes calls to your personal cell phone.
Yes! Phone2 charges a $15 one-time port-in fee (waived on annual Pro). The process typically takes 1-2 weeks for landlines.
Yes, as of Fall 2025 Grasshopper added AI transcription for recorded calls. However, you need the Solo Plus ($25/mo) or Small Business ($55/mo) plan, and it only transcribes - no AI summaries like Phone2 offers.
No. Phone2 starts at $7/user/month. Grasshopper's Small Business plan is $55/month flat. For teams of 4+, Phone2 is significantly cheaper.
Grasshopper was built as call forwarding, not team collaboration. Shared numbers require VoIP infrastructure that Grasshopper doesn't have.
Sources & References
Ready to switch from Grasshopper?
Port your existing number to Phone2. Keep your number, lose the limitations.