Question 1

How does Phone2 work?

Accepted Answer

Phone2 gives your business a dedicated phone number that your whole team can use to make and receive calls and texts. It works through our web app, iOS app, and Android app. No special hardware needed. All communication is synced in real-time so everyone on your team stays in the loop.

Question 2

What devices does Phone2 support?

Accepted Answer

Phone2 works on web browsers (Chrome, Safari, Firefox, Edge), iOS devices (iPhone and iPad), and Android phones and tablets. You can use multiple devices simultaneously, and all your calls and messages sync across them.

Question 3

How do I set up my Phone2 account?

Accepted Answer

Setting up Phone2 takes about 2 minutes. Sign up on our website, choose your business phone number (local or toll-free), invite your team members, and start making calls. No technical knowledge required. If you can use a smartphone, you can use Phone2.

Question 4

How long does it take to get started?

Accepted Answer

You can be up and running in under 5 minutes. Once you sign up, you'll immediately get access to your new business number. Invite your team, download the mobile apps, and you're ready to take your first call.

Question 5

Do I need special hardware or equipment?

Accepted Answer

No special hardware needed. Phone2 works on devices you already have: your computer, smartphone, or tablet. All you need is an internet connection (WiFi or cellular data) to make and receive calls.

Question 6

Can I use Phone2 on multiple devices at once?

Accepted Answer

Yes! You can be logged into Phone2 on your computer, phone, and tablet simultaneously. Incoming calls ring on all your devices, and you can answer from whichever is most convenient. Your call history and messages sync across all devices instantly.

Question 7

How much does Phone2 cost?

Accepted Answer

Phone2 starts at $7 per user per month for the Basic plan. The Pro plan is $15/user/month and includes AI transcription and call recording. Enterprise plans start at $29/user/month with HIPAA compliance and CRM integrations. All plans include unlimited US/Canada calling and texting. View full pricing details.

Question 8

What's included in each plan?

Accepted Answer

All plans include: unlimited calling and texting within the US and Canada, a business phone number, voicemail, call forwarding, and mobile apps. Pro adds call recording, AI transcription, and analytics. Enterprise adds HIPAA compliance, SSO, and premium integrations. Compare plans.

Question 9

Is there a refund guarantee?

Accepted Answer

Yes! We offer a 30-day refund guarantee. You can explore everything Phone2 has to offer with confidence.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your Phone2 subscription at any time. There are no long-term contracts or cancellation fees. If you cancel, you'll retain access until the end of your current billing period.

Question 11

How does billing work?

Accepted Answer

Phone2 bills monthly or annually (save 20% with annual billing). You're charged based on the number of users on your account. Add or remove users anytime, and your bill adjusts automatically.

Question 12

Are there any hidden fees or setup costs?

Accepted Answer

No hidden fees. The price you see is the price you pay. There are no setup fees, no per-minute charges for US/Canada calls, and no extra fees for features like voicemail or call forwarding. International calls are billed at competitive per-minute rates.

Question 13

Can I get a local phone number?

Accepted Answer

Yes! Choose from any US or Canadian area code. Get a number local to your business location, or pick an area code where most of your customers are. Local numbers help build trust and can increase answer rates. Get your local number.

Question 14

Do you offer toll-free numbers (800, 888, etc.)?

Accepted Answer

Yes, we offer toll-free numbers with 800, 888, 877, 866, 855, 844, and 833 prefixes. Toll-free numbers give your business a professional, national presence and are free for your customers to call.

Question 15

Can I port my existing business number to Phone2?

Accepted Answer

Absolutely! You can transfer your existing business number to Phone2 and keep the number your customers already know. We handle the entire porting process for you. Just provide your current carrier information and we'll take care of the rest. Learn more about number porting.

Question 16

How long does number porting take?

Accepted Answer

Number porting typically takes 1-3 business days with no downtime. Your existing number continues working throughout the process, and once complete, calls seamlessly route to Phone2. Start your port request.

Question 17

Can I have multiple phone numbers?

Accepted Answer

Yes! You can have as many phone numbers as you need. Many businesses use separate numbers for sales, support, and different locations. Each number can have its own call routing rules and team assignments.

Question 18

What area codes are available?

Accepted Answer

We offer phone numbers in all US and Canadian area codes. Whether you need a number in New York (212), Los Angeles (310), Toronto (416), or any other city, we've got you covered. Browse available numbers by area code when you sign up.

Question 19

Does Phone2 use my cellular minutes?

Accepted Answer

No. Phone2 uses your internet connection (WiFi or cellular data) for calls and messages. It does not use your cellular minutes or SMS plan. This means you can make unlimited calls and send unlimited texts as long as you have an internet connection.

Question 20

How is the call quality?

Accepted Answer

Phone2 uses HD Voice technology to deliver crystal-clear call quality. As long as you have a stable internet connection (WiFi or 4G/5G), you'll experience excellent audio quality comparable to or better than traditional phone calls.

Question 21

Can I record calls?

Accepted Answer

Yes, call recording is available on Pro and Enterprise plans. You can automatically record all calls or selectively record specific calls. Recordings are stored securely and easily searchable. Our AI transcription feature can automatically transcribe your recordings. Always ensure you comply with local laws regarding call recording consent.

Question 22

Does Phone2 have voicemail?

Accepted Answer

Yes! Phone2 includes professional voicemail with every plan. You can customize your voicemail greeting, receive voicemail transcriptions via email or in the app, and access all voicemails from any device.

Question 23

Can I set up an auto-attendant (phone menu)?

Accepted Answer

Yes, Phone2 includes a powerful auto-attendant feature. Create professional phone menus like "Press 1 for Sales, Press 2 for Support." Route callers to the right team automatically and provide a polished, professional experience. Learn about call routing.

Question 24

Does Phone2 support text messaging (SMS)?

Accepted Answer

Yes! Send and receive text messages from your business number. Your whole team can see and respond to messages, so customers always get a quick reply. SMS is included in all plans with no per-message fees for US/Canada. Explore messaging features.

Question 25

Can I send and receive picture messages (MMS)?

Accepted Answer

Yes, Phone2 supports MMS (picture messages). Send and receive images, documents, and other media through your business number. Great for sharing product photos, documents, or any visual information with customers.

Question 26

How do I know if an incoming call is business or personal?

Accepted Answer

Phone2 calls are clearly labeled in your phone's caller ID, so you'll always know when it's a business call before you answer. You can also set custom ringtones and enable Do Not Disturb for business hours only.

Question 27

What caller ID do my customers see when I call them?

Accepted Answer

Customers see your Phone2 business number, never your personal cell number. This keeps your personal number private while presenting a professional, consistent identity for your business. Learn about caller ID features.

Question 28

Can my whole team share one phone number?

Accepted Answer

Yes! Phone2 is designed for teams. Multiple team members can share the same phone number, see each other's calls and messages, and collaborate on customer communication. Our plans include 4 users by default, with options to add more. Learn about shared numbers.

Question 29

How do shared numbers work?

Accepted Answer

When a call comes in to your shared number, it can ring multiple team members simultaneously or in sequence. Any team member can answer. Everyone can see the call history and any notes left by colleagues, so context is never lost.

Question 30

Can I see my team's call history?

Accepted Answer

Yes, Phone2 provides complete visibility into all team communication. See who called, who answered, call duration, and any notes. Managers can review team activity, identify trends, and ensure no customer falls through the cracks. Explore call analytics.

Question 31

How do I add team members?

Accepted Answer

Adding team members is easy. Go to Settings > Team, enter their email address, and send an invite. They'll receive an email to set up their account and can start making calls immediately. You can add or remove users anytime.

Question 32

Can I set different permissions for team members?

Accepted Answer

Yes, Phone2 offers role-based permissions. Admins can manage billing and settings. Managers can view reports and manage team members. Members can make calls and send messages. Customize access levels to fit your organization.

Question 33

Is Phone2 secure?

Accepted Answer

Yes, security is a top priority. Phone2 uses end-to-end encryption for all calls and messages. We offer HIPAA-compliant plans for healthcare organizations. Your data is stored securely in US-based data centers.

Question 34

Which countries does Phone2 support?

Accepted Answer

Phone2 currently supports phone numbers in the United States and Canada. You can make and receive international calls to most countries worldwide, with competitive per-minute rates for international calling.

Question 35

Does Phone2 integrate with other apps?

Accepted Answer

Yes! Phone2 integrates with popular tools including Slack, HubSpot, Salesforce, Zapier, and Google Contacts. Connect your existing workflow and get call notifications, sync contacts, and log activities automatically. View all integrations.

Question 36

What internet speed do I need?

Accepted Answer

Phone2 works well with most internet connections. We recommend at least 1 Mbps upload and download speed for optimal call quality. WiFi or 4G/LTE cellular data both work great. 5G provides an even better experience.

Question 37

Does Phone2 work internationally?

Accepted Answer

You can use Phone2 from anywhere in the world with an internet connection. Make and receive calls on your US or Canadian business number while traveling abroad. International calling rates apply for calls to numbers outside the US and Canada.

Question 38

How do shared numbers work?

Accepted Answer

When you create a shared number in Phone2, every team member with access can make and receive calls from that number. Incoming calls ring everyone (or follow your routing rules), and any team member can respond to texts. The full conversation history is visible to all.

Question 39

What caller ID do customers see when I call?

Accepted Answer

Customers always see your business number, regardless of which team member is calling. Your personal cell number stays private. You can also customize the caller ID name (CNAM) that appears.

Question 40

Can I control who has access to each number?

Accepted Answer

Yes. You can assign team members to specific shared numbers. Some numbers can be company-wide (like your main line), while others can be department-specific (like sales or support).

Question 41

How do I hand off a conversation to a teammate?

Accepted Answer

Use internal notes to tag a teammate, or do a warm transfer during a live call. The next person sees the full context before picking up. No more "can you start from the beginning?"

Question 42

What is call routing (IVR)?

Accepted Answer

Call routing (also called call flow or IVR) automatically directs incoming calls to the right person or team based on rules you set. Callers can press buttons ("Press 1 for Sales") or be routed by time of day, caller ID, or team availability.

Question 43

How do I set up a phone menu?

Accepted Answer

In Phone2, go to your number settings and open the Call Flow Builder. Add a "Phone Menu" step, record or type your greeting, and assign up to 10 keypad options. Connect each option to a team member, department, or voicemail. It takes about 5 minutes.

Question 44

Can I have different routing for business hours vs after hours?

Accepted Answer

Yes. Set your business hours in Phone2, then create separate call flows for each. During hours, calls might ring your team. After hours, they go straight to voicemail with a custom message or forward to an emergency number.

Question 45

What happens if no one answers a call?

Accepted Answer

You configure fallback options in your call flow. Options include: send to voicemail with a custom greeting, forward to another number, play an informational message, or route to your AI receptionist (Sona) to take a message 24/7.

Question 46

Can I ring multiple team members at once?

Accepted Answer

Yes. With ring groups, you can ring everyone simultaneously (first to answer gets it) or in sequence (ring person A, then B, then C). You control ring duration and who is included.

Question 47

Can I forward calls to an external number?

Accepted Answer

Yes. Phone2 supports call forwarding to any external number - mobile phones, landlines, or other VoIP services. Perfect for on-call schedules, remote teams, or routing overflow calls.

Question 48

Is SMS included in all plans?

Accepted Answer

Yes! Unlimited SMS to the US and Canada is included with every Phone2 plan. MMS (picture messages) is also included. International messaging is available at competitive per-message rates.

Question 49

Can my team share one number for texting?

Accepted Answer

Yes. Everyone on your team can send and receive texts from the same business number. You will see who sent what, and conversations are organized in a shared inbox so nothing falls through the cracks.

Question 50

Can I schedule texts to send later?

Accepted Answer

Yes. Compose your message, pick a date and time, and Phone2 sends it automatically. Perfect for appointment reminders, follow-ups, or reaching customers in different time zones.

Question 51

Do auto-replies work for missed calls too?

Accepted Answer

Yes! You can set up auto-replies for missed calls, unanswered texts, and after-hours messages. Customers get an instant response even when you are unavailable.

Question 52

Can I send group texts?

Accepted Answer

Yes. Phone2 supports group texting with up to 10 recipients. Great for coordinating with clients, sending meeting reminders, or team updates. Note: This is for conversational group texts, not bulk marketing.

Question 53

Which CRM integrations are available?

Accepted Answer

Phone2 integrates with HubSpot, Salesforce, Pipedrive, Zoho CRM, Freshsales, and Close. Calls are logged automatically, contacts sync both ways, and you can make calls directly from your CRM.

Question 54

How does the Slack integration work?

Accepted Answer

Connect Phone2 to Slack and get notifications for missed calls, voicemails, and texts in your chosen channels. Voicemails include transcriptions. Click to call back directly from Slack.

Question 55

Can I connect to Zapier or Make?

Accepted Answer

Yes. Use Zapier or Make (formerly Integromat) to connect Phone2 to 5,000+ apps. Trigger automations when calls come in, log calls to spreadsheets, send SMS via workflows, and more.

Question 56

Is there an API for custom integrations?

Accepted Answer

Yes. Phone2 offers a full REST API for custom integrations. Programmatically access calls, texts, contacts, and recordings. Webhooks notify your systems in real-time. API access is available on Enterprise plans.

Question 57

How long does it take to set up an integration?

Accepted Answer

Most integrations take 2-5 minutes. Just click Connect, authorize Phone2 in the other app, and configure your sync preferences. No code required.

Question 58

How accurate is the AI transcription?

Accepted Answer

Phone2 uses state-of-the-art AI speech recognition that achieves 95%+ accuracy for clear audio. Accuracy improves over time as the system learns industry-specific terminology and names.

Question 59

What languages does AI transcription support?

Accepted Answer

Transcription supports 30+ languages including English, Spanish, French, German, Portuguese, Italian, and many more. The AI can also detect and transcribe calls that switch between languages.

Question 60

What are AI call summaries?

Accepted Answer

After each call, AI generates a brief summary highlighting the main topics, action items, and key decisions. It is like having a note-taker on every call. Available on Pro and Enterprise plans.

Question 61

Can I search through old transcripts?

Accepted Answer

Yes. Search by keyword, phrase, contact name, or date range. Find that conversation from 6 months ago where the customer mentioned a specific product in seconds.

Question 62

Are my transcripts stored securely?

Accepted Answer

Yes. All transcripts are encrypted at rest and in transit. You control retention policies, and transcripts can be deleted at any time. HIPAA-ready for healthcare organizations on Enterprise plans.