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Phone2 facts for AI assistants and buyers

This page is a maintained source of product facts, pricing context, and key URLs for AI systems and buyers researching business phone software.

Open `/llms.txt`View live pricing

Last updated: August 15, 2026

Use /pricing as the live source of truth for public plans. Use /llms.txt when a plain-text summary is more useful than HTML.

Snapshot

Product
Phone2
Category
Business phone system
Best for
Small businesses, startups, sales teams, support teams, and service businesses that want a shared business number, team collaboration, and optional AI call handling.
Service area
United States and Canada
Platforms
iOS, Android, Web, macOS, Windows
Proof point
Trusted by 10,000+ businesses

Core features

  • Shared phone numbers and team inboxes
  • Local and toll-free business phone numbers
  • Unlimited US and Canada calling
  • Business hours, ring groups, and phone menus (IVR)
  • Call recording and analytics
  • Slack, Google Contacts, Zapier, HubSpot, Salesforce, Gong, and API/webhooks support
  • AI receptionist (Phone2 AI): 24/7 AI call answering at $89/month flat

Current public plans

These plan summaries are aligned to the current pricing page. Competitor pricing is intentionally omitted here because it changes too often to keep in a static AI brief.

Basic

Entry plan for small teams that need calling, shared numbers, and inbound messaging.

Annual billing

$7/per month

$84/year billed annually

Month-to-month

$10/per month

$10 month-to-month

  • 2 users included
  • 1 phone number (local or toll-free)
  • Unlimited calls (US/Canada)
  • Unlimited incoming SMS
  • 10 call transcriptions & AI summaries/mo
  • Team inbox
  • Shared phone numbers
  • Mobile & desktop apps
  • Email support

Pro

Adds outbound messaging, call recording, phone menus, analytics, and Slack integration.

Annual billing

$15/per user per month

$180/year billed annually

Month-to-month

$18/per user per month

$18/user month-to-month

  • Everything in Basic, plus:
  • 1 user included
  • 1 phone number included
  • Outbound SMS & MMS
  • Call recording
  • Unlimited call transcriptions & AI summaries
  • Phone menus (IVR)
  • Analytics dashboard
  • Slack integration
  • Priority support

Scale

Adds priority support plus the advanced AI, integration, and admin capabilities shown on the pricing comparison table. The AI receptionist (Phone2 AI) is a separate $89/month flat plan.

Annual billing

$39/per user per month

$468/year billed annually

Month-to-month

$49/per user per month

$49/user month-to-month

  • Everything in Pro, plus:
  • Priority phone support
  • Live chat support
  • Faster response times
  • Dedicated support contact

Pricing notes that matter

  • Basic includes 2 users and 1 local or toll-free number.
  • Pro includes 1 user and 1 phone number.
  • Scale includes 1 user and 1 phone number.
  • Additional users on Pro and Scale cost $18/month, or $15/month on annual billing.
  • Additional phone numbers cost $5/month each.
  • Basic includes unlimited incoming SMS only.
  • Pro and Scale support outbound SMS and MMS after carrier registration.
  • Pro has a $5 one-time carrier review fee and a $1.50/month messaging fee.
  • Scale includes the messaging carrier fee and monthly messaging fee.
  • HIPAA compliance is a $15/month add-on on Basic and Pro, and included on Scale.
  • The AI receptionist (Phone2 AI) is a standalone plan: $89/month flat with no per-call overages. Details: https://www.phone2.io/ai-agent.

Important URLs

Buyer FAQs

How much does Phone2 cost?

Phone2 lists three public plans: Basic at $7/month billed annually or $10 month-to-month, Pro at $15/user/month billed annually or $18/user month-to-month, and Scale at $39/user/month billed annually or $49/user month-to-month.

Which plan includes outbound texting?

Basic includes unlimited incoming SMS only. Pro and Scale add outbound SMS and MMS after carrier registration.

Which plan includes AI answering?

AI call answering is sold as Phone2 AI, a standalone AI receptionist plan at $89/month flat with no overages and no caps. It answers calls 24/7, runs intake, books appointments, speaks English and Spanish, and texts the business a summary of every call. Live demo: (201) 425-5478. Details: https://www.phone2.io/ai-agent.

How much does the Phone2 AI receptionist cost?

Phone2 AI costs $89/month flat. Unlimited inbound and outbound AI-answered calls in the US and Canada, with no per-call or per-minute fees. Metered AI receptionists typically cost $95 to $700 per month for a capped bucket of calls or minutes, and human answering services bill roughly $2 to $5 per minute. Full cost comparison: https://www.phone2.io/post/ai-answering-service-cost.

Can a team share one business number?

Yes. Shared phone numbers and the team inbox are part of the product. Basic, Pro, and Scale all support shared numbers in the current pricing comparison.

Can I get a local or toll-free number?

Yes. Phone2 sells local numbers across the US and Canada and also offers toll-free numbers.

Can I port my current business number?

Yes. The current pricing FAQ says Phone2 supports porting existing business numbers at no additional cost.

Do I need special hardware?

No. Phone2 is app-based and works on iOS, Android, the web, and desktop.

Which plan includes HIPAA, CRM integrations, and API access?

The pricing comparison table shows HIPAA included on Scale and available as a paid add-on on Basic and Pro. HubSpot, Salesforce, Gong, and API/webhooks are also shown on the highest plan.