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Unified Inbox

All your conversations in one thread

Calls, texts, voicemails, and internal notes - together. Your team sees everything. Customers never repeat themselves.

Complete Timeline•Team Visibility•Smart Search•Custom Tags
Get StartedSee how it works

Trusted by 10,000+ teams managing conversations

Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Why Teams Love the Unified Inbox

Stop switching between apps

Complete history

See every interaction with a contact - calls, texts, voicemails - in chronological order. No hunting through different apps.

Team visibility

Everyone on your team sees the same conversation. Hand off calls without losing context. No more "what did they say?"

Fast search

Find any conversation instantly. Search transcripts, messages, contact info, and notes. Everything is indexed and searchable.

Customer Stories

Teams that streamlined their inbox

“I used to have voicemails in one app, texts in another, and call logs somewhere else. Now I open Phone2 and everything about a customer is right there. Game changer.”
JK

Jennifer Kim

Owner, Kim Family Dental

“When a customer calls, I can see their entire history before I even pick up. I know what they ordered, what issues they've had, everything. Makes me look like a mind reader.”
DT

David Torres

Sales Manager, Pacific Auto Parts

Phone2

Your team's business phone

[email protected]
Irvine, CA • Vancouver, BC

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All systems operational
Sarah Chen

Sarah Chen

(650) 555-0198

Today
Missed call
9:15 AM
Voicemail0:32
9:16 AM

Hi, this is Sarah. I have a question about my recent order and wanted to check on the shipping status.

Outgoing call4:12
10:30 AM

Great talking with you! I'll send the tracking info shortly.

10:45 AM

Perfect, thank you so much!

10:52 AM
@Mike10:55 AM

VIP customer - expedite shipping

Conversation Timeline

See the full picture at a glance

Every call, text, voicemail, and note appears in a single timeline. Scroll through history to see exactly what happened and when. Never lose context again.

  • Calls with recordings and transcripts
  • Text messages in real-time
  • Voicemails with transcriptions
  • Internal team notes
Learn about shared numbers
SM

Sarah Mitchell

VP of Sales, TechCorp

Today
Inbound call2:45 PM

4:32 duration

Discussed enterprise pricing, requested proposal by Friday

SMS sent3:10 PM

"Thanks for your time! Sending proposal now..."

Yesterday
Voicemail received9:15 AM

"Hi, following up on our conversation..."

Note by @Mike11:30 AM

VIP account - priority response needed

Complete history for every contact

Sarah Johnson

04:23

REC
Recording...
Call Recordings

Listen back to any call

Every call is recorded and appears in the timeline. Click to play, read the AI transcript, or jump to specific moments. Perfect for training and quality assurance.

  • Automatic call recording
  • AI-powered transcription
  • Jump to key moments
  • Download for training
Smart Filters

Find what you need fast

Filter by status, team member, date, or custom tags. Save filters for quick access. Keep your inbox organized and under control.

  • Filter by status (open, closed, pending)
  • Filter by team member
  • Date range filtering
  • Save custom filters

Conversation Tags

Sarah Mitchell • (949) 232-2121

BillingUrgentEnterprise
Custom Tags

Organize your way

Create tags for leads, support tickets, VIPs, or anything else. Tag conversations and filter by them later. Your organization, your rules.

  • Create unlimited custom tags
  • Color-coded for visibility
  • Filter conversations by tag
  • Bulk tagging support
Smart Notifications

Stay informed, not overwhelmed

Customize notifications for each inbox. Get push notifications, email summaries, or Slack alerts. Mute after hours. Control your attention.

  • Push notifications on mobile
  • Desktop alerts
  • Slack integration
  • Do not disturb hours
Learn about Slack integration
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FAQ

Frequently asked questions

Everything you need to know about the unified inbox.

Everything: incoming and outgoing calls (with recordings and transcripts), text messages, voicemails (with transcriptions), internal team notes, and contact information. It's a complete timeline of every interaction.

Yes. Search by contact name, phone number, keywords in transcripts, or content from text messages. Find that conversation from 6 months ago in seconds.

Customize notifications per inbox and per device. Get push notifications on your phone, desktop alerts, email digests, or Slack messages. Mute after hours or when you're busy.

Yes. Filter by status (open, closed, pending), by team member, by date range, or by custom tags you create. Archive resolved conversations to keep your inbox clean.

Team members with access to a shared number all see the same conversation threads. You can also have private inboxes for individual numbers. Permissions are flexible.

Yes. Assign a conversation to a specific person, and they'll get notified. Great for follow-ups, handoffs, or escalations. The assigned person sees it highlighted in their view.

Yes. The Phone2 mobile app gives you full inbox access - read transcripts, listen to voicemails, send texts, and see the complete conversation history from anywhere.

Stop losing context. Start closing more.

Get your conversations organized in one place. Your team will thank you.

Get StartedView plans

30-day money-back guarantee. No contracts.

Smart Filters

Find conversations fast

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