Phone2

Calling

HD voice, recording & voicemail.

Messaging

Business SMS & team texting.

Shared numbers

Call and text from one line.

Caller ID

Show your business name.

Call routing

Phone menus & call flows.

Call analytics

AI transcription & insights.

Contacts

Mini CRM for your phone.

Unified inbox

All messages in one thread.

Slack integration

Get call alerts in Slack.

AI transcription

Auto transcribe all calls.

Integrations

Connect your favorite tools.

Small business

A business number your whole team can share.

Startups

Scale from day one with a pro phone setup.

Sales teams

Respond faster and close more deals.

Real estate

Never miss a lead, even when showing homes.

Property management

One number for all tenant communications.

Contractors

Job site calls without sharing personal numbers.

Bookkeepers

Manage clients directly from Phone2.

Law firms

Confidential client calls with full logs.

Recruiting teams

Faster candidate response with SMS alerts.

Support & success

Route by queue and track response times.

E-commerce

Customer support that scales with orders.

Content creators

Business number separate from personal.

View all industries

See all use cases and industries.

Toll-free numbers

800, 888, 877, and more prefixes.

Local numbers

Any US or Canada area code.

Vanity numbers

Memorable custom numbers.

Port your number

Keep your existing number.

Pricing

Help Center

Guides, FAQs, and tutorials.

Blog

Product updates and best practices.

Compare providers

See how Phone2 stacks up.

LLC phone numbers

Numbers for new businesses in top states.

Lookup API

New

Free phone number lookup tool.

Contact

Talk to the Phone2 team.

Log inSign Up
For Support Teams

Support your customers, not your phone system

Route calls by queue, track response times, and keep full conversation history. Your customers get faster answers. Your team stays sane.

Call Queues•Smart Routing•AI Transcripts•SLA Tracking
Get StartedSee how it works

Trusted by 3,000+ support teams

Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Why Support Teams Love Phone2

Faster resolutions, happier customers

Queue management

Route calls to the right team. Manage wait times. Handle overflow intelligently. No customer left hanging.

Response tracking

Track average response time, missed call rates, and SLA performance. Data to improve your support operation.

Customer context

See full customer history when they call. Previous issues, past conversations, notes from teammates. Context that closes tickets faster.

Customer Stories

Support teams that scaled with Phone2

“We went from 3 support reps to 15 without changing our phone system. Phone2's queues and routing scaled with us. Our average hold time actually went down.”
MH

Michael Huang

Support Director, CloudServe Platform

“The customer history feature is incredible. When someone calls, I know exactly what issues they've had before. Customers are amazed we remember their situation.”
RD

Rachel Davis

Customer Success Lead, FinTech Solutions

Mobile App

Support customers from anywhere

Download Phone2 for iOS and Android to handle support calls on the go. Answer queued calls, see customer history, and resolve issues from your mobile device.

Available on iPhone, Android, and desktop
iPhone
Android
Phone2

Your team's business phone

[email protected]
Irvine, CA • Vancouver, BC

Product

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© 2026 Phone2 Inc. All rights reserved.

All systems operational

Active Queue

Support Line

3 waiting
1
Sarah Mitchell

Sarah Mitchell

(949) 555-0123

2:34
2
James Cooper

James Cooper

(415) 555-0456

1:15
3

Unknown Caller

(212) 555-0789

0:45
Smart Routing

Get customers to the right agent fast

Phone menus, skill-based routing, and time-based rules. Customers reach someone who can help without bouncing between departments.

  • IVR phone menus
  • Skill-based routing
  • Time-based rules
  • Department transfers
Learn about call routing

Active Queue

Support Line

3 waiting
1
Sarah Mitchell

Sarah Mitchell

(949) 555-0123

2:34
2
James Cooper

James Cooper

(415) 555-0456

1:15
3

Unknown Caller

(212) 555-0789

0:45
Call Queues

Handle high volume gracefully

When all agents are busy, callers wait in queue with estimated wait times. Control queue length and overflow behavior.

  • Hold music & messages
  • Estimated wait times
  • Queue size limits
  • Overflow routing
Analytics

Track SLAs and performance

Response times, missed calls, call duration, and agent activity. Dashboard metrics that help you improve your support operation.

  • Response time metrics
  • Missed call tracking
  • Agent activity reports
  • SLA monitoring
Learn about analytics

Call Volume

This week vs last week

+6.7%

285

Total calls

92%

Answered

2:34

Avg duration

Mon
Tue
Wed
Thu
Fri
Sat
Sun
This week
Last week

Conversation Tags

Sarah Mitchell • (949) 232-2121

BillingUrgentEnterprise
Ticket Tagging

Categorize and track issues

Tag calls by issue type, severity, or outcome. Filter analytics by tag. Spot trends in customer issues before they become problems.

  • Custom tag categories
  • Filter by tag
  • Trend analysis
  • Issue tracking
Warm Transfers

Hand off without losing context

Brief the next agent before transferring. Customer doesn't have to repeat themselves. Notes and history go with the call.

  • Agent-to-agent briefing
  • Context preserved
  • Notes transfer
  • Seamless handoffs

Transfer Call

Sarah Mitchell • 3:24

Warm transfer

Stay on line to introduce

AI Summary

Call with Sarah Mitchell

Sarah called about updating her billing information. She needs to change the credit card on file before the next billing cycle.

Key Points
  • Customer needs billing update
  • Current card expiring December 2024
  • Follow-up scheduled for next week
Action Items
  • Send billing update form
  • Schedule follow-up call
Sentiment:😊 Positive

Generated by AI • 2 seconds ago

AI Transcripts

Never lose track of what was said

Every support call is recorded and transcribed. Search for keywords, review resolutions, and train new agents on real conversations.

  • Automatic transcription
  • Keyword search
  • Resolution review
  • Training material
Learn about AI transcription
FAQ

Frequently asked questions

Everything you need to know about Phone2 for support teams.

When call volume exceeds your team capacity, callers wait in a queue with hold music or a custom message. You control queue size, wait time limits, and overflow behavior.

Yes. Use phone menus (IVR) to let callers choose their issue type, then route to the right team. Route by time, by caller ID, or by custom rules you define.

Phone2 analytics show average response time, missed call rates, call duration, and team activity. Track SLAs and identify where to improve.

Yes. When a call comes in, agents see the full conversation history—previous calls, texts, voicemails, and notes. No more asking customers to repeat themselves.

Phone2 integrates with major helpdesks and CRMs via Zapier. Log calls to tickets automatically. Direct integrations with Zendesk, Freshdesk, and Intercom are on our roadmap.

Configure different routing for business hours vs. after hours. Send calls to voicemail, play an informational message, or forward to an on-call number.

Yes. Create separate numbers for different products, regions, or issue types. Each can have its own routing rules, team members, and analytics.

Give your customers better support

Get a support phone system that scales with your team. Set up in minutes.

Get StartedView plans

30-day refund guarantee.

Your team's view
Jenny Whitcomb

Jenny Whitcomb

(949) 232-2121

Jake wrote ...

Hi Jenny! I've emailed over all the escrow docs. I just need your e-signature on the first two pages.

7:00 pm
Jake

Thank you. I see them and will review shortly.

7:03 pm
Liz wrote ...

Jenny this is Liz. We are all sharing the same phone number. Congrats on the new home!

7:04 pm
Elizabeth
Natalie wrote ...

Jenny, are you free Thursday to wrap up the rest of the signatures?

7:05 pm
Natalie

Yes, Thursday afternoon works best for me.

7:10 pm
Your contact's view
JB

Jake's Brooklyn Realty

Business Line

JB

Hi Jenny! I've emailed over all the escrow docs. I just need your e-signature on the first two pages.

7:00 pm

Thank you. I see them and will review shortly.

7:03 pm
JB

Jenny this is Liz. We are all sharing the same phone number. Congrats on the new home!

7:04 pm
JB

Jenny, are you free Thursday to wrap up the rest of the signatures?

7:05 pm

Yes, Thursday afternoon works best for me.

7:10 pm

Respond faster. Close more deals.

Happy customers become repeat customers.