Phone2

AI Receptionist

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Any US or Canada area code.

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Keep your existing number.

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For E-commerce

Customer support that scales with your store

Handle order inquiries, returns, and customer questions from one shared number. Your whole support team sees the full picture.

Team shared number•Toll-free available•SMS support•Zapier integrations
Get your numberSee how it works

Trusted by 3,000+ e-commerce brands

Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Framework Fitness
Flapjack
Elite
DoitERP
Zaelot
Turnagain Telehealth
Teleoceans
AlliancePro Inspections
Why E-commerce Brands Love Phone2

Support that grows with you

Team support

Your whole support team answers from one number. Customers get help fast, and agents see full conversation history.

SMS support

Let customers text you order numbers, photos, and quick questions. Faster resolution, happier customers.

Tool integrations

Connect to Shopify, Gorgias, Zendesk, and more via Zapier. Log calls and sync customer data automatically.

Who It's For

Built for online businesses

Shopify Stores

DTC brands scaling customer support

Amazon Sellers

Multi-channel sellers needing phone presence

Subscription Boxes

Recurring commerce customer management

Marketplaces

Two-sided marketplace support

Dropshipping

Lean teams needing professional presence

Wholesale/B2B

Business customer phone support

Phone2

Your team's business phone

hello@phone2.io
Irvine, CA • Vancouver, BC

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© 2026 Phone2 Inc. All rights reserved.

All systems operational
Your team's view
Emma Wilson

Emma Wilson

(312) 555-0567

Jordan wrote ...

Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?

3:15 pm
Jordan

Right, the tracking says delivered but nothing at my door.

3:18 pm
Casey wrote ...

Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.

3:22 pm
Casey

Wow, thank you! That's amazing service.

3:24 pm
Your contact's view
BB

Bloom Boutique

Business Line

BB

Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?

3:15 pm

Right, the tracking says delivered but nothing at my door.

3:18 pm
BB

Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.

3:22 pm

Wow, thank you! That's amazing service.

3:24 pm

Turn support calls into loyal customers.

Fast responses. Happy shoppers.

Team Support

Every agent, one number

Your whole support team can handle calls and texts from your business number. Customers reach your brand, not individual agents.

  • Unlimited support agents
  • Full customer history visible
  • Smooth agent handoffs
  • Faster resolution times
Learn about shared numbers
SMS Support

Text-based support customers love

Let customers text order numbers, photos of issues, and quick questions. Your team responds from the same unified inbox.

  • Customers text order inquiries
  • Photo-based issue reporting
  • Faster than email
  • Written record of everything
Learn about messaging
Integrations

Connect your e-commerce stack

Integrate with Shopify, Gorgias, Klaviyo, Zendesk, and 50+ tools via Zapier. Sync customer data and log every interaction.

  • Shopify order sync
  • Helpdesk integrations
  • CRM connections
  • Custom Zapier workflows
See all integrations
Integrations0/6 active
HubSpot

HubSpot

CRM

Salesforce

Salesforce

CRM

Slack

Slack

Communication

Zapier

Zapier

Automation

Google Sheets

Google Sheets

Productivity

Pipedrive

Pipedrive

CRM

Call Volume

This week vs last week

+6.7%

285

Total calls

92%

Answered

2:34

Avg duration

Mon
Tue
Wed
Thu
Fri
Sat
Sun
This week
Last week
Analytics

Measure support performance

Track call volume, response times, and missed call rates. See which channels drive the most support requests.

  • Call volume tracking
  • Response time metrics
  • Agent performance
  • Peak hour analysis
Learn about analytics
FAQ

Common questions

Everything you need to know about Phone2 for e-commerce.

Yes! Your entire support team can answer calls and texts from the same business number. Every agent sees the customer's full conversation history before they even pick up.

When customers call or text, your team sees their previous conversations. Integrate with your helpdesk or CRM to pull order details right alongside the call.

Yes. Many e-commerce customers prefer texting. They can send order numbers, photos of damaged items, or ask quick questions - all from your business number.

Phone2 integrates with popular tools via Zapier. Connect to Shopify, Gorgias, Klaviyo, Zendesk, and more. Log calls automatically and sync customer data.

Add unlimited team members to handle calls. Set up a phone menu (IVR) to route orders vs returns vs general inquiries. Scale up for Black Friday without changing numbers.

Yes! Phone2 offers toll-free numbers (800, 888, etc.) on all plans. Customers call free, which increases trust and conversion.

Ready to level up customer support?

Join 3,000+ e-commerce brands using Phone2. Set up takes 5 minutes.

Get your numberSee pricing

30-day refund guarantee. Cancel anytime.

Your team's view
Emma Wilson

Emma Wilson

(312) 555-0567

Jordan wrote ...

Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?

3:15 pm
Jordan

Right, the tracking says delivered but nothing at my door.

3:18 pm
Casey wrote ...

Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.

3:22 pm
Casey

Wow, thank you! That's amazing service.

3:24 pm
Your contact's view
BB

Bloom Boutique

Business Line

BB

Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?

3:15 pm

Right, the tracking says delivered but nothing at my door.

3:18 pm
BB

Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.

3:22 pm

Wow, thank you! That's amazing service.

3:24 pm

Turn support calls into loyal customers.

Fast responses. Happy shoppers.