Customer support that scales with your store
Handle order inquiries, returns, and customer questions from one shared number. Your whole support team sees the full picture.
Emma Wilson
(312) 555-0567
Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?
Right, the tracking says delivered but nothing at my door.
Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.
Wow, thank you! That's amazing service.
Bloom Boutique
Business Line
Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?
Right, the tracking says delivered but nothing at my door.
Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.
Wow, thank you! That's amazing service.
Turn support calls into loyal customers.
Fast responses. Happy shoppers.
Trusted by 3,000+ e-commerce brands
Support that grows with you
Team support
Your whole support team answers from one number. Customers get help fast, and agents see full conversation history.
SMS support
Let customers text you order numbers, photos, and quick questions. Faster resolution, happier customers.
Tool integrations
Connect to Shopify, Gorgias, Zendesk, and more via Zapier. Log calls and sync customer data automatically.
Every agent, one number
Your whole support team can handle calls and texts from your business number. Customers reach your brand, not individual agents.
- Unlimited support agents
- Full customer history visible
- Seamless agent handoffs
- Faster resolution times
Emma Wilson
(312) 555-0567
Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?
Right, the tracking says delivered but nothing at my door.
Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.
Wow, thank you! That's amazing service.
Bloom Boutique
Business Line
Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?
Right, the tracking says delivered but nothing at my door.
Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.
Wow, thank you! That's amazing service.
Turn support calls into loyal customers.
Fast responses. Happy shoppers.
Alex Thompson
(415) 555-0189
Hi Alex, this is Sarah from TechCorp. Are you still interested in the Senior Developer role?
Yes! I'd love to discuss further.
Great! Are you available for a call tomorrow at 2pm?
Text-based support customers love
Let customers text order numbers, photos of issues, and quick questions. Your team responds from the same unified inbox.
- Customers text order inquiries
- Photo-based issue reporting
- Faster than email
- Written record of everything
Connect your e-commerce stack
Integrate with Shopify, Gorgias, Klaviyo, Zendesk, and 50+ tools via Zapier. Sync customer data and log every interaction.
- Shopify order sync
- Helpdesk integrations
- CRM connections
- Custom Zapier workflows
HubSpot
CRM
Salesforce
CRM
Slack
Communication
Zapier
Automation
Google Sheets
Productivity
Pipedrive
CRM
Call Volume
This week vs last week
285
Total calls
92%
Answered
2:34
Avg duration
Measure support performance
Track call volume, response times, and missed call rates. See which channels drive the most support requests.
- Call volume tracking
- Response time metrics
- Agent performance
- Peak hour analysis
Built for online businesses
Shopify Stores
DTC brands scaling customer support
Amazon Sellers
Multi-channel sellers needing phone presence
Subscription Boxes
Recurring commerce customer management
Marketplaces
Two-sided marketplace support
Dropshipping
Lean teams needing professional presence
Wholesale/B2B
Business customer phone support
Common questions
Everything you need to know about Phone2 for e-commerce.
Yes! Your entire support team can answer calls and texts from the same business number. Every agent sees the customer's full conversation history before they even pick up.
When customers call or text, your team sees their previous conversations. Integrate with your helpdesk or CRM to pull order details right alongside the call.
Absolutely. Many e-commerce customers prefer texting. They can send order numbers, photos of damaged items, or ask quick questions - all from your business number.
Phone2 integrates with popular tools via Zapier. Connect to Shopify, Gorgias, Klaviyo, Zendesk, and more. Log calls automatically and sync customer data.
Add unlimited team members to handle calls. Set up a phone menu (IVR) to route orders vs returns vs general inquiries. Scale up for Black Friday without changing numbers.
Yes! Phone2 offers toll-free numbers (800, 888, etc.) on all plans. Customers call free, which increases trust and conversion.
Ready to level up customer support?
Join 3,000+ e-commerce brands using Phone2. Set up takes 5 minutes.
30-day refund guarantee. Cancel anytime.