For E-commerce

Customer support that scales with your store

Handle order inquiries, returns, and customer questions from one shared number. Your whole support team sees the full picture.

Team shared number•Toll-free available•SMS support•Zapier integrations

Get your number See how it works

Your team's view

Emma Wilson

(312) 555-0567

Jordan wrote ...

Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?

3:15 pm

Right, the tracking says delivered but nothing at my door.

3:18 pm

Casey wrote ...

Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.

3:22 pm

Wow, thank you! That's amazing service.

3:24 pm

Your contact's view

Bloom Boutique

Business Line

Hi Emma! This is Jordan from Bloom Boutique. I see your order #4521 shows delivered but you haven't received it?

3:15 pm

Right, the tracking says delivered but nothing at my door.

3:18 pm

Emma, Casey here from our shipping team. I've contacted the carrier and they're investigating. In the meantime, I'm sending a replacement today at no charge.

3:22 pm

Wow, thank you! That's amazing service.

3:24 pm

Turn support calls into loyal customers.

Fast responses. Happy shoppers.

Trusted by 3,000+ e-commerce brands

Why E-commerce Brands Love Phone2

Support that grows with you

Team support

Your whole support team answers from one number. Customers get help fast, and agents see full conversation history.

SMS support

Let customers text you order numbers, photos, and quick questions. Faster resolution, happier customers.

Tool integrations

Connect to Shopify, Gorgias, Zendesk, and more via Zapier. Log calls and sync customer data automatically.

Team Support

Every agent, one number

Your whole support team can handle calls and texts from your business number. Customers reach your brand, not individual agents.

Unlimited support agents
Full customer history visible
Smooth agent handoffs
Faster resolution times

Learn about shared numbers

SMS Support

Text-based support customers love

Let customers text order numbers, photos of issues, and quick questions. Your team responds from the same unified inbox.

Customers text order inquiries
Photo-based issue reporting
Faster than email
Written record of everything

Learn about messaging

Integrations

Connect your e-commerce stack

Integrate with Shopify, Gorgias, Klaviyo, Zendesk, and 50+ tools via Zapier. Sync customer data and log every interaction.

Shopify order sync
Helpdesk integrations
CRM connections
Custom Zapier workflows

See all integrations

Integrations0/6 active

HubSpot

CRM

Salesforce

CRM

Slack

Communication

Zapier

Automation

Google Sheets

Productivity

Pipedrive

CRM

Call Volume

This week vs last week

+6.7%

285

Total calls

92%

Answered

2:34

Avg duration

Mon

Tue

Wed

Thu

Fri

Sat

Sun

This week

Last week

Analytics

Measure support performance

Track call volume, response times, and missed call rates. See which channels drive the most support requests.

Call volume tracking
Response time metrics
Agent performance
Peak hour analysis

Learn about analytics

Who It's For

Built for online businesses

Shopify Stores

DTC brands scaling customer support

Amazon Sellers

Multi-channel sellers needing phone presence

Subscription Boxes

Recurring commerce customer management

Marketplaces

Two-sided marketplace support

Dropshipping

Lean teams needing professional presence

Wholesale/B2B

Business customer phone support

FAQ

Common questions

Everything you need to know about Phone2 for e-commerce.

Yes! Your entire support team can answer calls and texts from the same business number. Every agent sees the customer's full conversation history before they even pick up.

When customers call or text, your team sees their previous conversations. Integrate with your helpdesk or CRM to pull order details right alongside the call.

Yes. Many e-commerce customers prefer texting. They can send order numbers, photos of damaged items, or ask quick questions - all from your business number.

Phone2 integrates with popular tools via Zapier. Connect to Shopify, Gorgias, Klaviyo, Zendesk, and more. Log calls automatically and sync customer data.

Add unlimited team members to handle calls. Set up a phone menu (IVR) to route orders vs returns vs general inquiries. Scale up for Black Friday without changing numbers.

Yes! Phone2 offers toll-free numbers (800, 888, etc.) on all plans. Customers call free, which increases trust and conversion.

Ready to level up customer support?

Join 3,000+ e-commerce brands using Phone2. Set up takes 5 minutes.

Get your number See pricing

30-day refund guarantee. Cancel anytime.