Quo vs Grasshopper: Which Is Best for Your Business?
Two popular small business phone systems with different approaches. Quo (formerly OpenPhone) focuses on team collaboration and modern UX, while Grasshopper offers simplicity for solopreneurs. We break down pricing, features, and which is better for your use case.
Quick Comparison
Pricing and key strengths at a glance
Quo
Formerly OpenPhoneModern business phone for startups and small teams
Strengths
- Clean, modern interface that feels like a consumer app
- Shared phone numbers with team collaboration features
- Good CRM integrations (HubSpot, Salesforce)
- AI-powered call summaries and transcriptions
Weaknesses
- Per-user pricing adds up quickly as you grow
- Limited call routing and IVR options
- No toll-free numbers on starter plan
Grasshopper
Virtual phone system for entrepreneurs
Strengths
- Simple setup and easy to use
- Flat monthly pricing (not per-user)
- Includes toll-free and vanity numbers
- AI transcription for recorded calls (Fall 2025)
Weaknesses
- Call forwarding only (not true VoIP)
- Call recording requires Solo Plus ($25+)
- Limited team collaboration features
Features Side by Side
See how Quo and Grasshopper compare on the features that matter
QuoGrasshopperQuoGrasshopperIn-Depth Analysis
We break down the key categories to help you make an informed decision
Pricing and Value
How the costs compare for different team sizes
Quo's $15/user/month pricing is straightforward but scales linearly. A 5-person team pays $75/month, and a 10-person team pays $150/month. The Business plan at $23/user adds features like HubSpot integration and call transfers, but costs add up fast.
Grasshopper's flat pricing is more predictable. The Solo plan ($14/mo) includes one number and three extensions. The Partner plan ($25/mo) adds more numbers and extensions. For solopreneurs, this is often cheaper. But once you need true per-user capabilities, the model breaks down.
Features and Functionality
Core business phone capabilities compared
Quo excels at modern team features: shared numbers, internal messaging, and a clean mobile app. The AI transcription and call summaries (via Sona) are genuinely useful. Where it falls short is advanced call routing - no ring groups, call queues, or complex IVR menus.
Grasshopper added AI transcription in Fall 2025 (on Solo Plus+), but it's still call forwarding at its core. The auto-attendant and extensions work well for routing calls. However, messaging is limited, there's no team collaboration, and no AI call summaries.
Ease of Use
Setup experience and daily usability
Quo has one of the best onboarding experiences in the category. The app feels like iMessage or WhatsApp - intuitive and clean. Most users can set up and start making calls within minutes. The learning curve is minimal.
Grasshopper is also straightforward to set up, though the admin interface shows its age. The mobile app works but lacks the polish of newer competitors. For basic use cases, it gets the job done without much fuss.
Customer Support
Help when you need it
Quo offers email and chat support, with phone support reserved for higher tiers. Response times are generally good but can lag during busy periods. The help center is well-organized with video tutorials.
Grasshopper provides 24/7 phone support even on basic plans - a significant advantage for businesses that need immediate help. The support team is US-based and generally knowledgeable about their product.
Looking for a third option?
Phone2 combines Quo's modern collaboration with flat pricing that doesn't punish growth.
- $15/month includes 4 users (vs $60/mo for 4 on Quo)
- Shared phone numbers with unified inbox for calls, texts, and voicemails
- AI transcription and call summaries included
- No per-user pricing that adds up as your team grows
- Real human support when you need help
The Bottom Line
Quick guidance on which option fits your needs
Choose Quo if...
- You need strong CRM integrations (HubSpot, Salesforce)
- Your team is 1-3 people and budget is flexible
- You prioritize modern UX over everything else
Choose Grasshopper if...
- You're a solopreneur who needs a simple professional line
- 24/7 phone support is essential for your business
- You want toll-free or vanity numbers without add-on fees
Consider Phone2 if...
- You have a small team (2-4 people) and want to avoid per-user pricing
- Shared numbers and team collaboration are important
- You want modern features without paying enterprise prices
Frequently Asked Questions
Common questions about Quo vs Grasshopper
Yes, both services support number porting in and out. The process typically takes 1-2 weeks. You'll need to request a port-out from your current provider and provide the account details to your new provider.
Ready to switch from Quo or Grasshopper?
Port your existing number to Phone2 for free. Keep your number, lose the limitations.