Phone2 vs 800.com
800.com offers solid VoIP features and great vanity number selection, but lacks team collaboration. Phone2 gives your team shared numbers, a unified inbox, and AI-powered features that 800.com doesn't offer.
30-day money-back guarantee. Plans start at $7/month.
Compare features side by side
See how Phone2 stacks up against 800.com
Why teams move from 800.com to Phone2
Real reasons businesses are making the switch
True team collaboration
800.com assigns separate numbers to each user with no shared inbox. Phone2 lets your whole team share a number, see conversation history, and work together from a unified inbox.
AI-powered call intelligence
800.com has voicemail transcription, but Phone2 goes further with AI call transcription, summaries, and insights that help you follow up faster and never miss important details.
Lower starting price
Phone2 starts at $7/user with unlimited calling. 800.com's Startup plan is $19/month with only 1,000 minutes - you need the $49 plan for unlimited.
Built-in integrations
800.com has API access but no pre-built integrations. Phone2 connects natively to Slack, Zapier, and CRMs without custom development.
800.com: The Good and The Bad
An honest look at what 800.com does well and where it falls short
What 800.com does well
Vanity number specialist
Huge inventory of memorable toll-free numbers as a registered RespOrg
Full VoIP with apps
Desktop and mobile apps with VoIP/WiFi calling on all plans
Call tracking & analytics
Marketing attribution with detailed call reports and analytics
Comprehensive features
Call recording, voicemail transcription, extensions, and fax included
30-day money-back guarantee
Risk-free trial period
API access
API and webhook access for custom integrations
Where 800.com falls short
No shared phone numbers
Each user gets their own number - teams can't collaborate on one line
No team inbox
No unified view of team conversations or shared contact history
No pre-built integrations
Has API but no native Slack, CRM, or Zapier connections
No AI call summaries
Has voicemail transcription but no AI-powered call summaries or insights
Higher starting price
Starts at $19/mo vs Phone2's $7/user/mo
Limited minutes on Startup
Only 1,000 minutes on $19 plan - unlimited requires $49 plan
The Verdict
Which one is right for your team?
Choose Phone2 if...
- Your team needs to share phone numbers and collaborate
- AI transcription and call summaries matter to you
- You want Slack, CRM, or Zapier integrations without custom development
- You want unlimited calling on the base plan
- Team inbox and shared conversation history are important
Choose 800.com if...
- Call analytics and attribution are critical for your marketing campaigns
- You want a premium vanity 800 number from their extensive inventory
- You need fax capabilities
- API access for custom integrations is more important than pre-built connections
- Call recording on all plans (vs Phone2 Pro) is essential
Our Take
800.com is a solid VoIP platform with great vanity number selection, call analytics, and comprehensive features like call recording and fax on all plans. However, it lacks team collaboration features. For businesses that need shared numbers, a unified inbox, or AI-powered insights, Phone2 is the better choice.
Audrey Xi
Product Analyst
Audrey researches business communication tools and helps teams find the right phone system for their needs. She has reviewed over 50 VoIP and business phone solutions.
Last reviewed: January 8, 2026
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Phone2 vs 800.com: Common Questions
Yes! Phone2 charges a $15 one-time port-in fee (waived on annual Pro). The process typically takes 1-2 weeks for toll-free numbers.
Yes. Phone2 offers toll-free numbers (800, 888, 877, etc.) on all plans. While we don't have the same vanity number inventory as 800.com, we offer standard toll-free options.
Both offer VoIP calling with desktop and mobile apps. The key difference is team collaboration: Phone2 has shared numbers and a unified team inbox, while 800.com assigns separate numbers to each user. Phone2 also has AI call summaries, while 800.com focuses on call analytics and marketing attribution.
No. 800.com assigns separate numbers to each user - there's no way for multiple team members to share a number or see each other's conversations. Phone2 was built for team collaboration from day one.
800.com includes call recording on all plans. Phone2 includes it on Pro plans ($15/user). If call recording on the base plan is critical, 800.com has an edge here.
Sources & References
Ready to switch from 800.com?
Port your existing number to Phone2. Keep your number, lose the limitations.