Phone2 vs 800.com
800.com is a toll-free number and call forwarding service - not a complete business phone system. Phone2 gives your team shared numbers, a unified inbox, and AI-powered features that 800.com simply doesn't offer.
30-day money-back guarantee. No credit card required.
Compare features side by side
See how Phone2 stacks up against 800.com
Why teams move from 800.com to Phone2
Real reasons businesses are making the switch
Get a complete phone system, not just a number
800.com gives you a toll-free number that forwards calls to your cell. Phone2 gives you a full business phone system with apps, team inbox, and shared numbers - everything you need to run your business.
True team collaboration
800.com routes calls to individual phones with no way to collaborate. Phone2 lets your whole team share a number, see conversation history, and work together from a unified inbox.
AI transcription included, not extra
800.com charges $0.10 per minute for call transcription. Phone2 Pro includes AI transcription and summaries at no extra cost - saving you money on every call.
Unlimited SMS without overage fees
800.com caps SMS at 120-1,000 messages and charges $0.06 per overage. Phone2 includes unlimited SMS on all plans, so you never worry about messaging costs.
800.com: The Good and The Bad
An honest look at what 800.com does well and where it falls short
What 800.com does well
Vanity number specialist
Huge inventory of memorable toll-free numbers as a registered RespOrg
Call tracking & analytics
Marketing attribution with detailed call reports and analytics
30-day money-back guarantee
Longer trial period than most competitors
Easy vanity number setup
Specializes in helping businesses get memorable 800 numbers quickly
Where 800.com falls short
No shared phone numbers
Each user gets separate forwarding - teams can't collaborate on one line
No team inbox
No unified view of team conversations or shared contact history
No integrations
Doesn't connect to Slack, CRMs, Zapier, or any modern tools
Call forwarding, not VoIP
Routes calls to your cell phone - not true VoIP with app-based calling
No AI transcription included
Call transcription costs $0.10/minute extra
Limited SMS
Only 120 SMS free on Personal plan, overage costs $0.06/message
No auto-attendant or IVR
Missing phone menus and advanced call routing
Limited support hours
Support only available Mon-Fri 9am-6pm ET
The Verdict
Which one is right for your team?
Choose Phone2 if...
- Your team needs to share phone numbers and collaborate
- You want a full VoIP phone system, not just call forwarding
- You need unlimited SMS without overage charges
- AI transcription and call summaries matter to you
- You want Slack, CRM, or Zapier integrations
- You prefer modern apps over routing calls to your cell
Choose 800.com if...
- Call analytics and attribution are critical for your marketing campaigns
- You need detailed call tracking reports with GA4, Meta, or Google Ads integration
- You want a premium vanity 800 number from their extensive inventory
- You're a solo user or small team that just needs reliable call forwarding
- Your primary goal is tracking which ads and campaigns drive phone calls
Our Take
800.com excels at call tracking, marketing attribution, and vanity toll-free numbers - if measuring which campaigns drive calls is your priority, it's a solid choice. But it's not a phone system for team collaboration. For businesses that need shared numbers, a unified inbox, unlimited SMS, or AI features, Phone2 is the complete solution.
Audrey Xi
Product Analyst
Audrey researches business communication tools and helps teams find the right phone system for their needs. She has reviewed over 50 VoIP and business phone solutions.
Last reviewed: December 23, 2025
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Phone2 vs 800.com: Common Questions
Yes! Phone2 supports free number porting from 800.com, including toll-free numbers. The process typically takes 1-2 weeks for toll-free numbers.
Yes. Phone2 offers toll-free numbers (800, 888, 877, etc.) on all plans. While we don't have the same vanity number inventory as 800.com, we offer standard toll-free options.
Phone2 is a complete VoIP business phone system with apps, team inbox, and shared numbers. 800.com is primarily a toll-free number provider that forwards calls to your existing cell phone.
No. 800.com forwards calls to individual phones - there's no way for multiple team members to share a number or see each other's conversations. Phone2 was built for team collaboration from day one.
Phone2 starts at $7/user/month with unlimited calling. 800.com starts at $19/month with only 1,000 minutes. Plus, 800.com charges extra for transcription ($0.10/min) and SMS overages ($0.06/msg) that Phone2 includes.
Sources & References
Ready to switch from 800.com?
Port your existing number to Phone2 for free. Keep your number, lose the limitations.