Telemarketing Bureaus and Other Contact Centers
Operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services. Telemarketing bureaus and other contact centers provide these services on behalf of ADMINISTRATIVE AND SUPPORT SERVICES.
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What is SBA Size Standard?
The maximum annual revenue a business can have to qualify as a "small business" for federal contracting and SBA loan programs.
Example Companies
- ●Teleperformance- Contact center
- ●Concentrix- Customer experience
- ●TTEC- Contact services
This Code is NOT For...
NAICS 561422 does not cover the following activities. Use the correct code instead:
Answering telephone calls and relaying messages
Providing automated data processing services and computing infrastructure for call centers
Providing restaurant meal and grocery order and delivery services (i.e., independent order and delivery services)
Organizing and conducting charitable fundraising campaigns on a contract or fee basis, that may include telephone solicitation services
Gathering, recording, tabulating, and presenting marketing and public opinion data, that may include telephone canvassing services
Related NAICS Codes
Frequently Asked Questions
Yes. Most businesses operate under several NAICS codes. Your primary code should reflect your main source of revenue. You can list secondary codes for other business activities when registering with government agencies or applying for contracts.
Choose the NAICS code that represents your largest revenue source as your primary code. You can add secondary codes for other activities. For example, a restaurant that also offers catering would use Full-Service Restaurants as the primary code and Caterers as a secondary code.
NAICS codes do not directly determine your tax obligations. However, certain tax credits, deductions, and industry-specific regulations may reference NAICS codes to determine eligibility. Your actual tax liability depends on your business structure and activities, not your classification code.
No. The NAICS code on your EIN application is for statistical purposes only. You can update it if your business activities change. The IRS uses this information for economic analysis, not for determining your tax treatment.
You can update your NAICS code when filing your next business tax return or by contacting the IRS. For government contracts, update your code in SAM.gov. There is no penalty for changing codes as your business evolves or if you selected the wrong code initially.