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Multi-Line Telephone Systems (MLTS)

Multi-Line Telephone Systems (MLTS), also known as PBX (Private Branch Exchange) systems, are advanced telephone systems that provide communication services within a private organization while also connecting to the public switched telephone network (PSTN).

These systems are designed to handle multiple telephone lines and offer various features for businesses and large organizations. 

  • Multiple Telephone Lines: MLTS can manage several phone lines through a single system, allowing organizations to have multiple extensions without needing individual phone lines for each user.

  • Call Routing and Management: These systems can route incoming calls to specific extensions, provide automated attendant services (like voice menus), and manage call holding and transferring.

  • Internal Communication: MLTS enables internal communication within an organization through intercom functionality, allowing employees to call each other's extensions without using external phone lines.

  • Cost-Effectiveness: By centralizing communication needs, MLTS can be more cost-effective for organizations than having multiple individual lines, especially for handling high volumes of calls.

  • Integration with Other Systems: Modern MLTS can integrate with computer systems (Computer Telephony Integration - CTI), enabling features like click-to-dial, caller ID display on computer screens, and integration with CRM systems.

Multi-Line Telephone Systems are vital for efficient and effective communication in businesses, offering a range of functionalities that go beyond what standard telephone lines can provide.

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