This enables users to make and receive external calls directly from Teams. 

• Integration with External Phone Systems: Direct Routing connects Microsoft Teams to a broader telephony network, allowing users to make and receive calls to and from external phone lines using their Teams interface.

• Global Reach: This feature is particularly beneficial for businesses with a global presence, as it allows them to establish local telephony services in different countries while maintaining a unified communication platform through Teams.

• Enhanced Communication Capabilities: Direct Routing enhances the capabilities of Microsoft Teams, turning it into a fully-featured phone system with functionalities like call queuing, voicemail, and call forwarding.

• Technical Requirements: Implementing Direct Routing requires specific configuration and network prerequisites, including a Session Border Controller (SBC) to ensure secure and reliable connectivity.

Microsoft Teams Direct Routing offers businesses a flexible and integrated approach to managing their communication needs, combining the advanced collaboration features of Teams with the extensive reach of traditional telephony.