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Microsoft Teams Direct Routing

Microsoft Teams Direct Routing is a feature within Microsoft Teams that allows businesses to connect external telephony services, such as Public Switched Telephone Network (PSTN) or Session Initiation Protocol (SIP) trunking, directly to Microsoft Teams.

This enables users to make and receive external calls directly from Teams. 

  • Integration with External Phone Systems: Direct Routing connects Microsoft Teams to a broader telephony network, allowing users to make and receive calls to and from external phone lines using their Teams interface.

  • Global Reach: This feature is particularly beneficial for businesses with a global presence, as it allows them to establish local telephony services in different countries while maintaining a unified communication platform through Teams.

  • Enhanced Communication Capabilities: Direct Routing enhances the capabilities of Microsoft Teams, turning it into a fully-featured phone system with functionalities like call queuing, voicemail, and call forwarding.

  • Technical Requirements: Implementing Direct Routing requires specific configuration and network prerequisites, including a Session Border Controller (SBC) to ensure secure and reliable connectivity.

Microsoft Teams Direct Routing offers businesses a flexible and integrated approach to managing their communication needs, combining the advanced collaboration features of Teams with the extensive reach of traditional telephony.

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