Live Chat is a tool or service used by businesses to engage in real-time text-based communication with customers or clients through their websites, mobile apps, or other online platforms.
It has become an increasingly popular way for businesses to offer support, answer queries, and interact with visitors online.
Instant Communication: Live Chat allows for immediate interaction between customers and customer service representatives or sales agents, providing a quicker response than email or phone support.
Website Integration: Typically, a Live Chat system is integrated into a website or mobile app, allowing customers to initiate a chat session by clicking on a chat window or button.
Enhanced Customer Experience: Live Chat can enhance the customer experience by providing instant assistance, which is especially valuable for answering simple queries or resolving issues quickly.
Cost-Effective Support: For businesses, Live Chat can be more cost-effective than traditional call centers, as chat agents can typically handle multiple chats simultaneously, unlike phone calls.
Live Chat has become an essential component of customer service and e-commerce strategies, offering a convenient, efficient, and effective way for businesses to connect with their customers in real time.